Alan Sendgikoski's Page

Alan Sendgikoski
913-907-4064
http://www.linkedin.com/in/alansendgikoski

SUMMARY

An accomplished Telecom Engineer with more than 15 years of progressive experience in the wireless telecommunications industry. Proven abilities in project design, project management, and customer relations. Excels at developing solutions, process improvements, and problem solving. A professional, innovative leader who works well in a team, as well as independently.

TECHNICAL SKILLS

* CDMA, GSM and iDEN Systems
* OSS/BSS
* MSC, HLR, RAN Platforms
* SMSC, MMSC, PPG Platforms
* MVNO/MVNE Solutions
* Pre-Paid Solutions
* SS7, IP, SMPP, TAP, WAP
* RF Propagation Modeling

PROFESSIONAL EXPERIENCE

SPRINT, INC., Headquarters in Overland Park, KS 2005 – 2008
Senior Telecom Design Engineer – Text Messaging Development, Overland Park, KS and Grand Prairie, TX (home based)

Analyzed, designed, planned, and implemented messaging solutions to support new business requirements. Led discussions with customers and engineers to understand the project objectives, then documented the technical requirements and implementation test plan.
* Designed a text messaging solution that resulted in a one month drop of 24% in customer service calls, with an estimated savings of $2M for 2007.
* Reverse-engineered messaging architecture, documented interface requirements, data warehousing, and reporting statistics for a large project focused on replacing the messaging platform with state of the art technology aimed at reducing costs and improving efficiencies.
* Developed draft documentation of Acision SMS reporting requirements and MVNO/MVNE/ESME IPsec VPN connectivity migration, strategy and testing; efforts resulted in streamlining the project migration process and minimizing impact to customers.
* Served as the Technical Project Lead responsible for implementing Japanese language support on the text messaging platforms. Worked with Sanyo handset engineers testing Japanese language messaging, which resulted in successful completion of the project ahead of schedule and significantly under budget.
* Designed and documented the implementation of Korean language support on the text messaging platforms, working with Helio engineers on testing and debugging handsets that supported Korean language messaging.
* Designed and implemented WAP Push using SMS Bearer as a data messaging delivery solution, enabling MVNO handsets to transparently download data from remote servers at customer locations using secure connections.
* Successfully launched WAP Push for ESPN Mobile MVNO for the debut of sports-related multimedia content services on deadline (Super Bowl Sunday).
* Successfully launched WAP Push for Disney Mobile MVNO family-oriented multimedia content.
* Started as a contracted consultant through Midwest Consulting Group. After six months, was promoted to regular employment status based on demonstrated performance.

TELECOM CONSULTING WORK 2002 – 2005

Midwest Consulting Group, Overland Park, KS, (2004 –2005)
Incode Telecom Group, San Diego, CA, (2004)
LCC International, McLean, VA, (2003 – 2004)
Cell-Tel Government Systems, Nevada, (2003)
Kasapa Cellular, Accra, Ghana, (2002)

Performed various telecom projects for clients such as Sprint, GCI Communication, the U.S. Government, and Kasapa Cellular. Evaluated client requirements, developed action plans, analyzed cost-effective solutions, and executed the plans within clients’ guidelines focused on meeting expectations.
* Launched a prepaid text messaging solution for Movida MVNO leveraging a hosted ISCP server solution, which included identifying data protocol requirements, network interface requirements, and firewall changes. Coordinated connectivity set up and testing, and analyzed data to ensure critical parameters were set properly.
* Created a set of on-line documentation detailing Sprint’s messaging architecture, which became the department’s standard reference for other groups within Sprint.
* Key member of team that generated and issued an RFP package for a new 3GPP2 compliant CDMA2000 network for GCI Communications, located in Anchorage, AK.
* Developed proficiency with the Planet EV propagation modeling tool to successfully design more than 22 new CDMA BTS sites for Sprint, which resulted in improved coverage and increased customer satisfaction.
* Successfully implemented system changes resulting in 20%+ increase in airtime revenue within two months.

MOTOROLA, Arlington Heights, IL 1988 – 2002
Senior Project Manager – Network Operations Engineering (1998 – 2002)

Served as project lead for the development of advanced engineering tools designed to minimize customer network outages and improve system performance. Provided senior level technical support to customers experiencing complex issues.
* Managed team of engineers developing scripts to collect status and performance data from an MSC, identifying known issues and problems that impact performance, and providing reports enabling account teams to reduce network outages.
* Authored internal white papers documenting test tools for CDMA, GSM, GPRS, and EDGE technologies, which enabled field groups to standardize on test equipment vendors and thereby leverage volume discounts.
* Successfully implemented new systems and expansion projects for wireless customers worldwide, including systems for Mobitel (Ghana), Emtel (Mauritius), Angola Telecom, SPT Telecom (Russia), and Intercellular (Nigeria).
* Created an on-line documentation system using FrameMaker, enabling internal groups to quickly reference test data.

Lead Systems Engineer – EMEA Group (1995 – 1998)
Systems Engineer – International (1992 – 1995)
Project Engineer – Lab Support Group (1989 – 1992)
Support Specialist – MCSC (1988 – 1989)

EDUCATION

General Studies, William Rainey Harper College, Palatine, IL
Associate Degree in Electronics Technology, Prairie State College, Chicago Heights, IL

TRAINING AND DEVELOPMENT

* TCP/IP Networking Fundamentals
* Interconnecting Cisco Network Devices - ICND
* CheckPoint Firewall Configuration & Operation
* Leading with Integrity
* Customer Privacy
* Professional Assertiveness
* Building Relationships to Get Results
* Records Compliance Training
* Negotiating to Win
* Dynamic Decision Making

LICENSES

FCC General Radiotelephone Operator License
FCC Advanced Class Amateur Radio License

COMPUTER SKILLS AND TOOLS

Windows, MS Office Suite, MS Visio, MS Project, Adobe Acrobat, FrameMaker, Dreamweaver, Planet EV, UNIX Shell, Perl, Java, and JavaScript