U-Verse Time Study (Field Support)

The Uverse time standard project is an effort to develop and implement Engineered Service Measures or Time Standards for the POTS and DSL functions. Time studies will be conducted to collect task specific data from field observations in selected work center and wire center groupings throughout the 22 state region. ESMs are scientifically derived times it should take to perform measurable elements of a given task using approved methods, exercising normal skill, exerting normal effort and working under normal conditions. All candidates selected for these positions must attend a special training session and must successfully pass the test at the end of the session.
The contractor will be responsible for observing a complete work day as performed by technicians performing POTS IR installations (including DSL), repairs and routines.
Observations will be made using a handheld data capture device to record all identified elements of these work activities as detailed time and motion study data. At the end of each work day, the contractor will be required to transmit, via PC, study data to a team lead for evaluation and review.
Contractor will have to pass certification training on the process to perform certified time studies. Some travel will be required.

Contractor must have previous special services and POTS IR Telco Management/Technician experience (installation, repair, routines, DSL and cable).